The challenge of closing

The challenge of closing can be daunting, especially during tight times. Clients are reluctant to close deals and the decision making process has become 22% longer (SiriusDecisions) and typically there are three more decision makers participating in the buying process, meaning we have to work harder to close that deal. We often feel if we push too hard we may annoy the client but at the same time being too timid may let that deal slip away. Read the rest of this entry »

It’s not a weakness to ask for help!

In fact it is quite the opposite! 

As a leader, one of your powerful tools is ‘Leading by example’ and if you are feeling demotivated and worried, start by taking care of yourself! It’s a bit like the instructions you get on an aircraft about the oxygen – ‘always put the oxygen mask on yourself, before you try to help others.’

One way to help yourself is to ask for advice. Have a conversation with your manager, it is their job to support you, share your concerns and ask their guidance and draw from their experiences. Also make sure you know  Read the rest of this entry »

Focus on performance

Taking your people from good to great, giving you competitive advantage

Isn’t it interesting how different people view Performance Management? Working across a wide range of recruitment companies, the term we frequently hear time and time again is “If you’re not hitting target, you’re going on performance management”. 

So what are we saying here? That performance management only happens when objectives aren’t being achieved or when someone is under-performing? No wonder it’s perceived to be a negative management tool by so many!

Let’s look at it from the positive side, performance management is about getting the best from people and helping them achieve their potential. It is a continuous process; helping new people through their onboarding; taking average performers from good to great; as well as guiding the underperformer on how to get back on track.

The fundamentals of performance management:  Read the rest of this entry »

Are your new recruiters making the grade?

So you have spent time and money finding the right recruitment consultant for your company. It’s a few months down the line, are they making the grade?

Here is our checklist of competencies we train as part of our recruitment induction – consultants should get to grips with these within their first few months: Read the rest of this entry »

Call reluctance…the cure!

We have taken you through the twelve distinct types of call reluctance that can derail a recruiter’s success in this difficult sales environment. In my research I found a slightly painful but effective solution in an Australian recruitment journal.
A rubber band is the only tool you need to cure some of the more common types of call reluctance, says psychologist and sales trainer Terry Coyne, of BSRP Asia.

Thought zapping, he explains, stops or interferes with the negative emotion associated with the learnt behaviour. It relies on “suddenly interrupting” the flow of negative thoughts.

A simple method, he says, is for the person with call reluctance to place a strong rubber band around his or her wrist. When negative thoughts begin to intrude, the person should give themselves “a good twang” with the rubber band, Coyne says, and this “physically stops the person thinking about the negative thoughts”. The next step is to replace the “negative intruders” with positive thoughts.
Read the rest of this entry »

5 powerful reasons to be a transparent leader

I saw this article on Forbes advocating transparency in the workplace and how this has become a popular demand by employees, especially throughout these uncertain times. People want to exist in an environment with less surprises and more trust. Transparency and authenticity are powerful tools and the article lists 5 reasons to be a more transparent leader:

Read the rest of this entry »

Building high performance teams

We hire people because of the individual talents and promise they bring to the table. But managers need to make sure that people work together and use that talent in synergy, to get the highest performance from everyone and realise their potential.

Humphrey Walters, who is best known for helping the World Cup winning England Rugby Team with their team development, wrote a case study of the 1996 Global Challenge in which he took part. Deemed as the ‘worlds toughest yacht race’, this race was the perfect setting to study the leadership and team building factors needed for survival and high level performance in difficult, changeable environment. A study which can easily be transferred from competitive sport to the boardroom in today’s market conditions.

Here’s Humphrey’s high performance check list: Read the rest of this entry »


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